Frequently Asked Questions
We can't wait to speak with you and answer all your questions about hosting your upcoming event at The Neon House! Until then, here are answers to a few of our most commonly asked questions:
Q: How many hours do we have access to the venue on the day of our event?
If your rental is for 12 hours, you can pick the times that work best for you (ie.: 10am-10pm, 11am-11pm, or 12pm-12am).
The same applies to 6 hour rentals. The event must end one hour before you end rental time
to give at least 1 hour for clean-up. For a Sunday through Thursday event, times will be determined
on an individual basis and will be noted in your rental agreement.
You will have the option to extend your usage of the space by the hour at a rate of $250 per hour based on availability.
Q: Are tables and chairs included with the rental fee?
An assortment of tables are included with the rental fee:
Sixty-inch round tables (seats 8-9 guests)
While tables are included with the rental fee, chairs are not. Any additional rental items that may be required
will be managed by Chef by Design Catering.
Q: When can we rehearse our ceremony?
We cannot guarantee rehearsal time the evening prior to your event for ceremonies, as we are booked for weddings
most weekends. At the 60-90 day mark, we will send out an email to see if you are interested in a rehearsal.
If you are, please email back and we will let you know what days and times we have available close to your event date.
Q: Can we use any caterer we want?
You are required to use Chef by Design Catering Company for all food and beverage services at your event,
with the exception of specialty cakes. The team at Chef by Design has years of catering experience, and in addition
to providing food and beverage services. They also manage all of your rentals and assist with design, floor plans
and all of your event management needs.
Q: Do I have use of The Suite during my rental?
The use of The Suite is included with rental of The Gallery (819 Granby).
If you have chosen to rent The Studio (813 Granby) and The Gallery has not been rented, we are happy to allow access to
The Suite during your event. The availability of the suite will be verified with you the week of your event.
Our wedding clients will receive a complimentary fruit and cheese platter (that serves up to 10 guests)
and sparkling wine upon arrival in The Suite. There is also a separate Suite Menu that will be provided prior
to the event date that allows you to order additional food options for the bridal party.
Outside food is not permitted in The Suite.
Q: Can we set up the night before?
All set up and break down will need to take place during your contracted rental period.
Q: Can we bring our own alcohol?
Yes, for private, invitation only events you are legally permitted to provide your own alcohol.
You must obtain a one-day Banquet License from Virginia ABC and provide a copy to your Catering representative
at least 7 days prior to your event. The name of the ABC license must match that on the
rental agreement (this is an ABC law) so if you need to add someone, just let us know!
Per ABC regulations, any publicly advertised and/or ticketed events or any events with a cash bar
would require Chef by Design Catering Company to provide all alcoholic beverages.
Q: Will the tables and chairs be set up for us?
The catering team from Chef by Design will set all of your tables and chairs for your event. If the client chooses to
use the same set of chairs in two different locations, which requires the chairs to be moved from one location to another,
additional labor fees will apply.
Q: When do I receive keys to the building? Who will lock up at closing?
No keys to the building will be exchanged. We will have a Neon House representative on site to open the facility for you
on the day of your event. Evening events will also have security on site for the duration of the event
and they will secure the building at the end of the evening.
Q: Is valet service required?
Valet service is required for any events with 100 guests or more. For events not requiring valet, parking at nearby lots
can be negotiated on your behalf by The Neon House with the City of Norfolk. Valet services must be
coordinated by The Neon House and will be invoiced separately from your rental agreement.
Q: What time does valet service begin?
Valet service for your guests will begin 1 hour prior to your scheduled event time. Any friends, family or guests
that arrive before valet service begins should park in the gravel lot attached to the building if space permits.
Keys should be given to the event manager on-site so that vehicles can be moved when valet arrives.
Q: Am I required to have any insurance for my event?
The Neon House requires that the Client obtain a certificate of insurance that identifies Neon House, Inc. as an
additional insured party and provides at least $1 million in general liability coverage for the date(s) of event.
If serving alcohol, it must also include liquor liability coverage.
Q: What forms of payment do you accept? Can I call in to pay on the phone?
For event retainers and final venue fee payments we accept cash, check, credit card or money order
and will happily process your credit card payment by phone. However, event retainers must be paid by cash or check.
Please make checks payable to Neon House, Inc and include a note in the memo with your wedding date!